Rubbish Removal South Kensington Terms and Conditions
These Terms and Conditions govern the provision of rubbish removal and waste collection services by Rubbish Removal South Kensington to residential and commercial customers within our service area. By booking or using our services, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and us.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company", "we", "us" and "our" refer to the operator of Rubbish Removal South Kensington providing waste removal and associated services.
1.2 "Customer", "you" and "your" refer to the person, business, organisation, or other entity requesting or using our services.
1.3 "Services" means rubbish removal, waste collection, clearance, loading, transportation, and disposal or recycling services as agreed at the time of booking.
1.4 "Waste" means any items, materials, or rubbish presented by you for collection and removal in connection with the Services.
1.5 "Booking" means a confirmed request for Services made by you and accepted by us in accordance with these Terms and Conditions.
2. Scope of Services
2.1 We provide on-demand and scheduled rubbish removal and waste collection services within our operational area, including but not limited to household clearances, garden waste removal, commercial rubbish collections, and bulky item removal.
2.2 The specific scope of the Services, including the type and estimated volume of Waste, location, access requirements, and any special instructions, will be agreed with you at the time of Booking.
2.3 We reserve the right to decline to remove any items that we reasonably believe may be hazardous, prohibited, illegal, or outside the agreed scope of Services.
3. Booking Process
3.1 Bookings can be made by telephone, email, or through any other booking method we may make available from time to time.
3.2 When making a Booking, you must provide accurate and complete information, including your name, contact details, service address, description and approximate quantity or volume of Waste, and any relevant access or parking information.
3.3 Your Booking is an offer to purchase Services from us in accordance with these Terms and Conditions. A contract between you and us is formed when we confirm acceptance of your Booking and provide a scheduled collection date and time window.
3.4 We may require photographs or detailed descriptions of the Waste prior to confirming a Booking in order to estimate the volume, labour, and vehicle capacity required.
3.5 Any quote or estimate provided prior to visual inspection of the Waste is indicative only and not binding. The final price will be confirmed on site once our operatives have inspected the Waste and assessed the actual volume and access conditions.
4. Access, Parking, and Customer Responsibilities
4.1 You are responsible for ensuring that our operatives have safe, reasonable, and lawful access to the Waste at the scheduled time. This includes providing accurate access instructions, arranging entry where required, and ensuring that any gates, doors, or shared areas can be accessed.
4.2 You must ensure that suitable parking is available as close as reasonably possible to the collection address. Any parking charges, permits, or fees incurred in connection with the Services may be added to your final invoice.
4.3 You must not present for collection any items that are prohibited by law, contain hazardous substances, or require specialist handling unless expressly agreed by us in writing.
4.4 You are responsible for segregating or identifying any items you wish to retain. We accept no liability for items removed in error where they were not clearly separated from Waste or not identified to our operatives.
5. Waste Types and Prohibited Items
5.1 Our standard Services cover general household rubbish, commercial non-hazardous waste, furniture, white goods, green waste, and other non-hazardous materials typically accepted at authorised waste transfer or recycling facilities.
5.2 The following categories of Waste are generally excluded from our standard Services unless expressly agreed in advance: asbestos, clinical or medical waste, chemicals and solvents, gas cylinders, certain electrical items requiring specialist treatment, liquids, fuel, oil, paint in liquid form, explosives, and any materials classified as hazardous under applicable waste regulations.
5.3 We reserve the right to refuse to handle any Waste that we reasonably believe may pose a risk to health, safety, the environment, or contravene any law or regulatory requirement.
5.4 Where we agree to collect items requiring specialist disposal, additional charges may apply, which will be explained and agreed with you before the work is carried out.
6. Pricing and Quotations
6.1 Our charges are generally based on the volume and type of Waste, the labour required, and any additional costs such as parking fees or supplementary disposal charges.
6.2 Any prices or quotes provided prior to collection are indicative estimates based on the information you supply. We reserve the right to revise the price following an on-site assessment of the Waste, access, and required labour.
6.3 If the revised price is higher than the indicative estimate, you will be informed before the Services are carried out. If you do not agree to the revised price, you may cancel the Booking at that point at no cost, provided that no work has yet commenced.
6.4 All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT, as indicated at the time of quoting. Where VAT is applicable, it will be added at the prevailing rate.
7. Payments and Invoicing
7.1 Payment is due on completion of the Services unless we have agreed alternative payment terms in writing prior to the Booking.
7.2 We accept payment by cash, debit card, credit card, bank transfer, or other payment methods we may specify from time to time. Certain payment methods may need to be arranged in advance.
7.3 For business customers, we may, at our discretion, agree to provide Services on account, subject to satisfactory credit checks and agreed payment terms. Invoices issued on account are payable in full by the due date stated on the invoice.
7.4 If you fail to make any payment when due, we reserve the right to charge interest on the overdue amount at the statutory rate permitted under applicable UK law, as well as reasonable administration and debt recovery costs.
7.5 Title to any Waste removed passes to us upon completion of payment for the Services, after which we will handle disposal or recycling in accordance with waste regulations.
8. Cancellations and Amendments
8.1 You may cancel or amend a Booking by contacting us directly.
8.2 Where you cancel more than 24 hours before the scheduled collection time, no cancellation fee will normally apply.
8.3 Where you cancel less than 24 hours before the scheduled collection time, we reserve the right to charge a reasonable cancellation fee to cover costs incurred, including any travel, administration, or lost opportunity costs.
8.4 If our team attends the collection address at the agreed time and is unable to gain access, or if the Booking cannot proceed due to circumstances within your control, we may treat this as a late cancellation and charge a call-out or cancellation fee.
8.5 We will use reasonable endeavours to accommodate any request to amend a Booking, including changes in volume of Waste, address, or timing. However, all amendments are subject to availability and may result in revised pricing.
9. Service Delivery and Timing
9.1 We will use reasonable care and skill in providing the Services and will endeavour to attend at the agreed time or within the agreed time window.
9.2 Any times or dates given for collection are estimates only. While we aim to be punctual, we are not liable for delays caused by traffic, weather, access issues, operational constraints, or other events beyond our reasonable control.
9.3 If we anticipate a significant delay, we will make reasonable efforts to inform you and agree an alternative time or date.
10. Waste Regulations and Environmental Compliance
10.1 We operate in accordance with applicable UK waste management legislation and regulations, including duty of care requirements for the handling, transfer, and disposal of controlled waste.
10.2 We will transport and dispose of Waste only at authorised and properly licensed facilities and will use reasonable endeavours to maximise recycling and responsible disposal.
10.3 Where required, waste transfer documentation will be completed to record the transfer of Waste from you to us or to any subsequent authorised carrier or facility.
10.4 You confirm that the Waste you present for collection is your property or that you have full authority from the property owner or occupier to arrange its removal and disposal.
11. Liability and Limitations
11.1 We will take reasonable care when carrying out the Services. However, you are responsible for protecting floors, walls, fixtures, fittings, and other property that may reasonably be at risk during the removal process.
11.2 We shall not be liable for any minor cosmetic damage or wear and tear reasonably incidental to the provision of the Services, such as light scuffs or marks arising from the movement of bulky items in confined spaces.
11.3 Our total liability to you in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid or payable by you for the specific Booking from which the claim arises.
11.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
11.5 We shall not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of business, or loss of anticipated savings, arising out of or in connection with the Services.
12. Customer Indemnity
12.1 You agree to indemnify us and keep us indemnified against all claims, liabilities, damages, costs, and expenses arising out of:
(a) any breach by you of these Terms and Conditions;
(b) any misrepresentation concerning the nature, ownership, or legality of the Waste;
(c) any failure to obtain necessary permissions or consents for the removal of Waste from the property.
13. Insurance
13.1 We maintain appropriate public liability insurance and, where applicable, employers' liability insurance in connection with the provision of the Services.
13.2 Details of our current insurance cover are available on request.
14. Data Protection and Privacy
14.1 We will collect and process your personal information only for the purposes of managing Bookings, providing Services, handling payments, and complying with legal obligations.
14.2 We will take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where necessary to deliver the Services, process payments, or meet regulatory requirements.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of the Services, you should contact us as soon as reasonably practicable so that we can seek to resolve the matter.
15.2 We will investigate complaints in good faith and, where appropriate, may offer a remedy such as a partial refund, rectification, or re-attendance, depending on the circumstances.
16. Variations to Terms
16.1 We may amend these Terms and Conditions from time to time. Any updated version will apply to Bookings made after the date on which the updated Terms and Conditions come into effect.
16.2 The Terms and Conditions in force at the time of your Booking will apply to that Booking unless a change is required by law or regulatory authority.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written confirmation of your Booking and any specific agreed variations, constitute the entire agreement between you and us in relation to the Services and supersede all previous communications, representations, or understandings, whether oral or written.
20. Contact Information
20.1 If you have any queries regarding these Terms and Conditions or our rubbish removal services, please contact our customer service team using the contact details provided on our main communications and booking channels.
